Freedom of Information
Information about Blue Triangle who we are, where to find us, how to contact us, how we are managed and our external relations.
WHO WE ARE
Mission Statement | To empower people to thrive. |
Vision | Our vision is for a country where everyone is able to access person centred support, whenever – and for however long – they need it. |
Values |
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Objectives: | SERVICE QUALITY: To optimise the customer experience of interacting with Blue Triangle, maximising the outcomes we achieve. SERVICE DIFFERENTIATION: To offer innovative, needs-led, and person-centred services at the intersection of social care and social justice. INCOME DIVERSIFICATION: To diversify our sources of income, reducing our reliance on commissioned housing support services. |
Areas of operation: |
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Business Plan: | https://bluetriangle.org.uk/wp-content/uploads/2024/05/Blue-Triangle-Strategy-FINAL-external.pdf |
LOCATION AND OPENING ARRANGEMENTS
Registered Address: | 100 Berkeley Street, 3rd Floor, Glasgow G3 7HU |
Opening Hours: | Monday-Friday 9am-5pm |
Telephone/e-mail: | 0141 224 8365 |
Service Contact Details: | |
Complaints: | https://bluetriangle.org.uk//complaints/ 0141 221 8365 |
INFORMATION RELATING TO FREEDOM OF INFORMATION
Publication Scheme | |
Charging Schedule (FOI/Environmental) | |
Contact details and advise on making an FOI Request | |
Freedom of Information policies and procedures |
ABOUT OUR GOVERNING BODY
Governing Body Members | |
Description of the role of the Governing Body | |
How to join |
ABOUT OUR STAFF
Senior Management Team | |
Organisational Structure |
GOVERNANCE AND POLICY
Rules/Articles: | |
Standing Orders: | Standing Orders being reviewed |
Code of Conduct for Staff: | |
Code of Conduct for Governing Body: | |
Entitlements, Payment and Benefits Policy: | |
Equalities Policy: | |
Health and Safety Policy: | |
Sustainability Policy: | To be drafted |
RELATIONSHIP WITH REGULATORS
Engagement Plan with SHR | |
Assurance Statement | |
Annual Return on the Charter Submission | |
Financial Returns to SHR | |
Charter Report to Tenants | |
Internal and External Audit arrangements |
KEY PARTNERSHIPS
Strategic Agreements with Other Organisations: | No information held in this class |
Information about our work, our strategy and policies for delivering services and information for our supported people.
HOW TO USE OUR SERVICES
List of Services: | |
How to report a repair: | |
Right to repair information: | |
How to apply for a house: | |
How to make a complaint: | https://bluetriangle.org.uk//complaints/ 0141 221 8365 |
How we consult with Supported people to inform and improve service delivery and develop new services | Supported People Participation Policy
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POLICIES AND PROCEDURES
Allocations Policy (Referral Policy) | |
Anti-Social Behaviour Policy | |
Asbestos Management Policy: | |
Arrears Management Policy: | |
Asset Management Policy (including stock condition information): | |
Customer Care Policy | |
Data Protection Policy | |
Equality and Diversity Policy | |
Estate Management Policy | |
Health and Safety Policy and procedures | |
Procurement Policy | |
Risk Management Policy | |
Repairs Policy | |
Sustainability Policy | In development |
Supported People Participation |
Information about the decisions we take, how we make decisions and how we involve others.
GOVERNING BODY
Governing Body Minutes | |
Governing Body meeting reports/papers | Available on Request ([email protected]) |
Governing Body agendas | Available on Request ([email protected]) |
CONSULTATION AND PARTICIPATION
Supported People Participation |
Information about our strategy for, and management of, financial resources (in sufficient detail to explain how we plan to spend public money and what has actually been spent).
INFORMATION ABOUT OUR ACCOUNTS AND BUDGETS
Description of funding sources | We receive income from a number of different sources to fund our supported accommodation services and these can be summarised as follows:
In addition, we receive a small amount of bank interest and various ad-hoc donations and small grants. |
Audited accounts | |
Budget policies and procedures | |
Budget allocation to key service areas |
OUR PROGRAMME OF WORK AND PROJECTS
Capital works programme/plans | Blue Triangle has a planned programme of capital works in order that key component parts of our buildings that we own, are replaced as required in terms of our lifecycle costing or at such other times should this be necessary. Where buildings that we operate are leased from other landlords, we will liaise with the respective landlords to ensure the appropriate capital works are carried out. The association agrees a capital budget each year (for its own buildings) as part of the budget setting process. |
SPENDING RELATING TO STAFF AND GOVERNING BODY
Expenses policies and procedures | |
Senior staff/governing body member expenses at category level e.g., travel, subsistence, and accommodation | It is our policy to reimburse reasonable travel and subsistence expenses incurred by members of the Committee of Management and senior staff. Such expenses are reimbursed in line with our expenses policy. |
Board member remuneration other than expenses | None |
Pay and grading structure (levels of pay rather than individual salaries) |
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General information about staff pension scheme | Blue Triangle auto enrols all eligible workers into its contributory pension scheme under the terms of the Pensions Act 2008 (and other statutory instruments). Employees are auto enrolled in their first complete month of service.
Employees are encouraged to familiarise themselves with the terms of pension auto enrolment. Full information will be supplied to all eligible employees as they are enrolled. Should an employee make the decision to opt out of the pension scheme, this is a private matter between them and the Association’s pension provider and does not involve the Association in any way. Blue Triangle is obliged to re-enrol employees who have chosen to opt out every three years. |
Information about how we manage our human, physical and information resources
Strategy and management of human resources | In Development – to follow |
Staffing structure | |
Human resources policies, covering:
| Recruitment and Selection Policy Recruitment of Ex-Offenders Policy Recruitment Referral Bonus Scheme Policy Supervision Policy (Performance Management) Learning and Development Policy
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Trade Union information | |
Summary of professional organisations/trade bodies of which we are a member | CCPS: http://www.ccpscotland.org/ Scotland Excel: http://www.scotland-excel.org.uk/ COSLA : https://www.cosla.gov.uk/ Disclosure Scotland: https://www.mygov.scot/about-disclosure-scotland/ Scottish Information Commissioner: http://www.itspublicknowledge.info/home/ScottishInformationCommissioner.aspx GCVS: http://www.gcvs.org.uk/ Homeless Network Scotland: https://homelessnetwork.scot/ |
PHYSICAL RESOURCES
Management of our land and property assets, including environmental/ sustainability reports | |
General description of our land and property holdings | |
Estate development plans |
INFORMATION RESOURCES
Records management policy and records management plan, including records retention schedule | |
Data protection or privacy policy
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Information about how we procure works, goods and services, and our contracts with external providers.
OUR CONTRACTORS AND SUPPLIERS
Information about our key service delivery contractors who carry out: responsive repairs landscape maintenance planned/cyclical maintenance | In-house maintenance team |
List of suppliers and contractors used by organisation (provided to staff under our Entitlements Payments and Benefits Policy) | Available on request via [email protected]
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Information about regulated procurement contracts awarded (value, scope, duration) | https://www.publiccontractsscotland.gov.uk/Contracts/Contracts_Search.aspx?AuthID=AA12342 |
OUR PROCUREMENT
Procurement Policy and procedures | |
Information on how to tender for work and invitations to tender | |
Register of contracts awarded which have gone through formal tendering, including name of supplier, period of contract and value | Available on request via [email protected] |
Links to procurement information we publish on Public Contracts Scotland website | |
Framework Agreements | Available on request via [email protected] |
Information about how we perform as an organisation, and how well we deliver our functions and services
Annual Report | |
ARC report to tenants | |
Performance Standards/indicators | |
Complaints policy, guidance and forms | |
Complaints reports or equivalent to show how complaints are handled and influence service delivery (aggregate reports rather than individual outcomes). |