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Freedom of Information

Class 1: About Blue Triangle

Information about Blue Triangle who we are, where to find us, how to contact us, how we are managed and our external relations.

WHO WE ARE

Mission Statement

 To empower people to thrive.
VisionOur vision is for a country where everyone is able to access person centred support, whenever – and for however long – they need it.
Values
  •  Kind
  • Passionate
  • Creative
Commitments
  • We commit to improving the lives of the people we support
  • We commit to enhancing the communities in which we work
  • We commit to ensuring resources are reinvested to support future developments and as a sustainable organisation
Areas of operation:
  • Argyll and Bute
  • East Ayrshire
  • East Lothian
  • Falkirk (since Oct. 2023)
  • Glasgow City
  • North Lanarkshire
  • Renfrewshire
  • South Ayrshire
  • South Lanarkshire
  • West Dunbartonshire
Business Plan:

https://bluetriangle.org.uk/wp-content/uploads/2024/05/Blue-Triangle-Strategy-FINAL-external.pdf

LOCATION AND OPENING ARRANGEMENTS

Registered Address:

100 Berkeley Street, 3rd Floor, Glasgow G3 7HU

Opening Hours:

Monday-Friday 9am-5pm

Telephone/e-mail:

0141 224 8365

[email protected]

Service Contact Details:

Service Directory

Complaints:    

[email protected]

https://bluetriangle.org.uk//complaints/

0141 221 8365

 
INFORMATION RELATING TO FREEDOM OF INFORMATION

Publication Scheme

 Publication Scheme: Blue Triangle

Charging Schedule (FOI/Environmental)

 Publication Scheme: Blue Triangle

Contact details and advise on making an FOI Request

 [email protected]

Freedom of Information policies and procedures

 FOI Policy

ABOUT OUR GOVERNING BODY

Governing Body Members

Our Board

Description of the role of the Governing Body

Organisational and Committee Structure

How to join

Membership Policy

ABOUT OUR STAFF

Senior Management Team

Our Senior Leadership team

Organisational Structure

Organisational and Committee Structure

 

GOVERNANCE AND POLICY

Rules/Articles:

Blue Triangle Glasgow Housing Association Ltd Rules

Standing Orders:

Standing Orders being reviewed

Scheme of Delegation

Code of Conduct for Staff:

Staff Code of Conduct

Code of Conduct for Governing Body:

Board Code of Conduct

Entitlements, Payment and Benefits Policy:

Entitlements Policy

Equalities Policy:

Equality Policy

Equality, Diversity and Inclusion Policy

Health and Safety Policy:

Health and Safety Policy

Sustainability Policy:

To be drafted

RELATIONSHIP WITH REGULATORS

Engagement Plan with SHR

SHR Engagement Plan

Assurance Statement

SHR Annual Assurance Statement

Annual Return on the Charter Submission

 SHR Annual Return

Financial Returns to SHR

 Annual Accounts 2024

Charter Report to Tenants

 Annual Report 2024

Internal and External Audit arrangements

 Internal Audit Plan 2023/24

KEY PARTNERSHIPS

Strategic Agreements with Other Organisations:

No information held in this class

Class 2: How we deliver our functions and services

Information about our work, our strategy and policies for delivering services and information for our supported people.

 

HOW TO USE OUR SERVICES
 

List of Services:

Summary of Services

How to report a repair:

Maintenance Policy

Right to repair information:

Maintenance Policy

How to apply for a house:

Referral Policy

How to make a complaint:

[email protected]

https://bluetriangle.org.uk//complaints/

0141 221 8365

How we consult with Supported people to inform and improve service delivery and develop new services

Supported People Participation Policy

 
POLICIES AND PROCEDURES
 

Allocations Policy (Referral Policy)

Referral Policy

Anti-Social Behaviour Policy

Anti-Social Behaviour Policy

Asbestos Management Policy:

Asbestos Policy Statement

Arrears Management Policy:

Arrears Policy

Asset   Management Policy (including stock condition information):

Asset Management Policy Statement

Customer Care Policy

Customer Care Policy

Data Protection Policy

Data Protection Policy

Equality and Diversity Policy

Equality Policy

Equality, Diversity and Inclusion Policy

Estate Management Policy

  Service Locations

Health and Safety Policy and procedures

Health and Safety Policy

Procurement Policy

Procurement Policy

Risk Management Policy

Risk Management Policy

Repairs Policy

Maintenance Policy

Sustainability Policy

In development

Supported People Participation

Supported People Participation Policy

Class 3: How we take decisions and what we have decided

Information about the decisions we take, how we make decisions and how we involve others.

GOVERNING BODY

Governing Body Minutes

Board Minutes

Governing Body meeting reports/papers

Available on Request ([email protected])

Governing Body agendas

Available on Request ([email protected])

CONSULTATION AND PARTICIPATION

Supported People Participation

Supported People Participation Policy

Class 4: What we spend and how we spend it

Information about our strategy for, and management of, financial resources (in sufficient detail to explain how we plan to spend public money and what has actually been spent).

 

INFORMATION ABOUT OUR ACCOUNTS AND BUDGETS

Description of funding sources

We receive income from a number of different sources to fund our supported accommodation services and these can be summarised as follows:

  •           Housing benefit
  •           Supporting people and other local authority grants
  •           Social work funding
  •           Residents’ contributions

In addition, we receive a small amount of bank interest and various ad-hoc donations and small grants.

Audited accounts

Annual Accounts 2024

Budget policies and procedures

Financial Regulations Policy

Budget allocation to key service areas

Annual Accounts 2024

OUR PROGRAMME OF WORK AND PROJECTS

Capital works programme/plans

Blue Triangle has a planned programme of capital works in order that key component parts of our buildings that we own, are replaced as required in terms of our lifecycle costing or at such other times should this be necessary.

Where buildings that we operate are leased from other landlords, we will liaise with the respective landlords to ensure the appropriate capital works are carried out. The association agrees a capital budget each year (for its own buildings) as part of the budget setting process.

SPENDING RELATING TO STAFF AND GOVERNING BODY

Expenses policies and procedures

Expenses Policy

Senior staff/governing body member expenses at category level e.g., travel, subsistence, and accommodation

It is our policy to reimburse reasonable travel and subsistence expenses incurred by members of the Committee of Management and senior staff. 

Such expenses are reimbursed in line with our expenses policy.

Board member remuneration other than expenses

None

Pay and grading structure (levels of pay rather than individual salaries)

Pay Policy

General information about staff pension scheme

Blue Triangle auto enrols all eligible workers into its contributory pension scheme under the terms of the Pensions Act 2008 (and other statutory instruments). Employees are auto enrolled in their first complete month of service.

Employees are encouraged to familiarise themselves with the terms of pension auto enrolment. Full information will be supplied to all eligible employees as they are enrolled.

Should an employee make the decision to opt out of the pension scheme, this is a private matter between them and the Association’s pension provider and does not involve the Association in any way. Blue Triangle is obliged to re-enrol employees who have chosen to opt out every three years.

Class 5: How we manage our resources

Information about how we manage our human, physical and information resources

Strategy and management of human resources

In Development – to follow

Staffing structure

Organisational and Committee Structure

Human resources policies, covering:

  •         recruitment
  •         performance management
  •         salary and grading
  •         promotion
  •         pensions
  •         discipline
  •         grievance
  •         staff development
  •         Maintenance and retention of staff records

 

Recruitment and Selection Policy

Recruitment of Ex-Offenders Policy

Recruitment Referral Bonus Scheme Policy

Supervision Policy (Performance Management)

Pension Statement

Disciplinary Policy

Grievance Procedure

Learning and Development Policy

Retention of Data Guidance

Trade Union information

https://unison-scotland.org/

Summary of professional organisations/trade bodies of which we are a member

CCPS: http://www.ccpscotland.org/

Scotland Excel: http://www.scotland-excel.org.uk/

COSLA : https://www.cosla.gov.uk/

Disclosure Scotland: https://www.mygov.scot/about-disclosure-scotland/

Scottish Information Commissioner: http://www.itspublicknowledge.info/home/ScottishInformationCommissioner.aspx

GCVS: http://www.gcvs.org.uk/

FCA: https://www.fca.org.uk/

Homeless Network Scotland: https://homelessnetwork.scot/

PHYSICAL RESOURCES

Management of our land and property assets, including environmental/ sustainability reports

Service Locations

General description of our land and property holdings

Estate development plans

 
INFORMATION RESOURCES

Records management policy and records management plan, including records retention schedule

Information and Records Management Policy

Data protection or privacy policy

 

Privacy Notice: Employees
Privacy Notice: Supported People

Class 6: How we procure good and services from external providers

Information about how we procure works, goods and services, and our contracts with external providers.

OUR CONTRACTORS AND SUPPLIERS

Information about our key service delivery contractors who carry out: responsive repairs landscape maintenance planned/cyclical maintenance

In-house maintenance team

List of suppliers and contractors used by organisation (provided to staff under our Entitlements Payments and Benefits Policy)

Available on request via [email protected]

Information about regulated procurement contracts awarded (value, scope, duration)

https://www.publiccontractsscotland.gov.uk/Contracts/Contracts_Search.aspx?AuthID=AA12342

 

OUR PROCUREMENT

Procurement Policy and procedures

Procurement Policy

Information on how to tender for work and invitations to tender

Public Contracts Scotland – Procurements

Register of contracts awarded which have gone through formal tendering, including name of

supplier, period of contract and value

Available on request via [email protected]

Links to procurement information we publish on Public Contracts Scotland website

Public Contracts Scotland – Procurements

Framework Agreements

Available on request via [email protected]

Class 7: How are we performing

Information about how we perform as an organisation, and how well we deliver our functions and services

 

Annual Report

Annual Report 2024

ARC report to tenants

SHR ARC Report

Performance Standards/indicators

SHR – Performance Standards/Indicators

Complaints policy, guidance and forms

Complaints Policy

Complaints reports or equivalent to show how complaints are handled and influence service delivery (aggregate reports rather than individual outcomes).

Complaints Handling

Class 8: Commercial Publications (Does not apply)
Class 9: Our Open Data (Does not apply)

Blue Triangle 

(Glasgow) Housing Association Limited

3rd Floor

100 Berkeley Street

Glasgow

G3 7HU

Telephone: 0141 221 8365

Fax: 0141 248 8711

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Copyright @ 2025 Blue Triangle
Scottish Charity Number SC010858
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